PANNA® POINTS

Terms and Conditions

Thank you for reviewing the terms ("Terms" or "Rules") for the BONUS POINTS PANNA® program (the "Program"). These Terms are between you and PANNA CAFE EXPRESS LLC, and/or its affiliates ("Cafe Delights Doral LLC, Cafe Delights Hunter's Creek LLC, Cafe Delights Weston LLC, Gasforal LLC" "Us") and govern our respective rights and obligations. These Terms incorporate by reference our Conditions of Use and Privacy Policy, as well as all other applicable terms, conditions, limitations and requirements. The Terms, together with applicable terms related to any promotional offers provided to you for use with the Program, constitute the entire agreement between you and PANNA® POINTS® related to the Program. By enrolling, and continuing to use the Program, you accept these terms, conditions, limitations and requirements. We may make changes to these Terms or terminate the program. If we make material changes or terminate the PANNA® POINTS, we will notify you by e-mail and/or post the new terms at mypanna.com

1. Eligibility

A. Age
Program membership is open to individual U.S. residents (50 states, DC and Puerto Rico) at least 13 years of age. If you are between 13 and the age of majority (18 or 19 years old, depending on where you live), you may join the Program only with the permission of a parent or guardian.
B. E-Mail
To receive information about POINS and updates about program changes, you must provide and maintain a valid e-mail address and promptly update your account with any changes and you acknowledge that PANNA® POINTS will communicate with you about program changes, rewards and promotional materials.
C. Participating Properties
Your membership is valid at PANNA retail store locations in the United States (50 states, DC, and Puerto Rico).
D. Redemption Opportunities
Reward certificates may be used at PANNA retail stores (excluding those items described at section 2 below).
E. Receiving Points
You may receive points on products you purchase for your personal consumption at any of the Participating PANNA. However, certain products are not eligible for receiving points.
Non-Qualifying Purchases: Purchases made prior to becoming a member, instant rebates, purchases made for resale, purchases paid with a reward certificate, purchases using any type of promotional financing, other excluded charges, and certain items that are excluded in particular promotions. All gift cards and prepaid cards are excluded from all bonus point promotions unless otherwise noted.
You become a PANNA® POINTS member by enrolling. As a Program member, you will receive 1 base point for every $1 you spend on qualifying purchases when using a PANNA® POINTS member account at Participating Properties. See section 3 below for points associated with PANNA® POINTS usage. If you return an item in a qualifying purchase for which you received points, we will deduct the corresponding number of points from your account.
If you make a qualifying purchase and did not provide your PANNA® POINTS ID at the time of purchase, you may request points within 180 days of purchase by calling the PANNA store where your purchase was made. You must have your receipt.
Your status as a PANNA® POINTS member will begin immediately after purchase date, will continue through the end of the following calendar year.
F. How to Keep Your Account Active
To remain eligible for the Program, you must maintain an active account. Account activity means a qualifying purchase made with your PANNA® POINTS ID.
If your account is inactive for a period of 12 consecutive months, we will issue you PANNA® POINTS in 250-point increments, and you will forfeit the right to any remaining points less than 250. If your account is inactive for 24 months, we will terminate it. You may return your account to active status at any point during the 24 month period by simply engaging in Account Activity. If you wish to be a member in the Program after you are terminated, you must create a new PANNA® POINTS account. If a purchase is made after 24 months of inactivity and a new account is not opened, point accruals may be lost.
G. Resellers
Resellers are excluded from the program and from receiving points. If we mistakenly issue points for resale purchases, we reserve the right to deduct those improperly awarded points and/or to invalidate improperly issued reward certificates as well as to terminate such accounts.If you are found, in our sole discretion, to be a reseller, your account may be terminated at any time witout any notice.

2. Privacy Policy

The information you provide as a member of the PANNA® POINTS program will be handled according to the PANNA®. If you are interested in learning more about PANNA® privacy practices, please contact PANNA® at 954-900-8876 or visit www.mypanna.com/Privacy.Occasionally PANNA® may test new products, services or promotions. Some of these tests may have implications for PANNA® members that may vary from the terms as stated here. When different policies or terms apply, we will communicate that to you.

3. Limitations

You may not transfer or assign your Program membership or any Program benefits. Only one program membership will receive points in any one transaction. Membership cards, points, and reward certificates have no cash value and may not be transferred except as specified on www.mypanna.com/points. Additional restrictions may apply to PANNA® employees.

4. Membership Cancellation

You may cancel your membership in the Program at any time by e-mail or phone sending an email to info@mypanna.com.If your membership is canceled (either by you or by PANNA®), you will forfeit any remaining points.
If your account has a negative points balance, we may immediately cancel or reverse any or all outstanding points as well as issued reward certificates.
We may not issue you any reward certificate(s) if we terminate your account because of conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of Program membership, or is harmful to our interests or another customer. We also reserve the right to deny future membership if we deem your conduct to violate these Terms. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.

5. Member Communications

You may view your membership activity online at www.fivestars.com/signin. For information about your membership, contact PANNA® by e-mail at info@mypanna.com with your member phone number or you can contact us by mail at:

PANNA New Latino Food ®
1655 N Commerce Parkway
Suite 101
Weston, FL 33331

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